Privacy Policy
Last updated: 28 October 2026
Chengdu Hikove Intelligent Equipment Co., Ltd. ("Hikove", "we", "us"), a wholly-owned subsidiary of Hymson Laser Technology Group Co., Ltd. ("Hymson Group"), operates en.hikove.com and is the controller of the personal data collected through this website. This policy explains what we collect, why, who we share it with, how long we keep it, and the rights you have.
You can browse this website without registering or giving us any personal data. When you submit an inquiry, we ask you to confirm that you have read this policy.
1. What we collect
When you submit an inquiry (on the Contact Us page or through the "Contact Us" button at the bottom right of every page):
- Information you provide: name, company, email address, phone number, industry, your requirements, and any other optional fields you choose to fill in. Fields marked * are required so that we can reply to you; your phone number is optional.
- Information recorded when you submit: IP address, browser type (user agent), referring page, time of submission and a record that you agreed to this policy. We use this to block spam and abuse and to troubleshoot problems.
When you visit the website: like any website, our servers automatically keep access logs containing your IP address, the time of the request, the page requested and your browser type. Access logs are used only to keep the website secure and to fix faults, not to identify you.
When you apply for a job: this website does not collect applications online. If you send your CV to the recruitment email address shown on our Careers page, we use it only to assess your application and contact you about it.
Please do not include sensitive personal data (such as ID or bank details) in your message.
2. Why we use it, and our legal basis
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Replying to your inquiry and providing the quotations, solutions or technical information you asked for | Steps taken at your request before entering into a contract (Art. 6(1)(b)) |
| Keeping the website secure, limiting repeated submissions and blocking spam; keeping access logs | Our legitimate interest in protecting the website (Art. 6(1)(f)) and our legal obligation to keep network logs (Art. 6(1)(c)) |
| Counting inquiries by industry to improve our services, using aggregated data only | Our legitimate interest (Art. 6(1)(f)) |
We do not use your personal data for marketing, automated decision-making or profiling, and we do not sell it. If we want to use it for a new purpose that is not compatible with the purposes above, we will tell you first and, where required, ask for your consent.
3. Who we share it with
- Our staff: your inquiry is forwarded to the Hikove staff responsible for it through our internal business tools (enterprise email, WeCom, Feishu or DingTalk, depending on which are enabled).
- Service providers: this website runs on Alibaba Cloud servers and is delivered through Alibaba Cloud's edge acceleration service. These providers act as our processors, are bound by confidentiality and security obligations, and handle data only on our instructions.
- Hymson Group companies: where needed to answer your request, for example when a local Hymson affiliate is best placed to support your project, we may share your inquiry with Hymson Group and its affiliates. They may use it only for the purposes described in this policy.
- Business transfers: if we are involved in a merger, acquisition or similar transaction, your data may be transferred to the new owner, who will remain bound by this policy. We will tell you who they are.
- Legal reasons: where required by law, court order or a competent authority, or to protect our rights or the safety of others.
We do not otherwise disclose your personal data to third parties, and we never make it public.
This website does not embed any third-party analytics, advertising or social media code, and it does not load scripts or fonts from third-party servers. The "Directions" buttons on the Locations page open Amap or Google Maps, whose own privacy policies then apply.
4. International transfers
Our website servers are located in the People's Republic of China. If you are in the European Economic Area, the United Kingdom or Switzerland, your data will be transferred to China, which has not received an adequacy decision. If your inquiry is passed to a Hymson affiliate, it may also be transferred to the country where that affiliate is located. We transfer your data only where permitted by law, for example where the transfer is necessary to take steps you have requested (GDPR Art. 49(1)(b)) or under appropriate safeguards such as the European Commission's Standard Contractual Clauses. You can ask us for more information about these safeguards.
5. How long we keep it
- Inquiries: 24 months from the date of submission, then deleted automatically.
- Server access logs: 6 months, as required by Chinese cybersecurity law, then deleted.
- Backups: our database is backed up daily and backups are kept for 30 days, so a deleted inquiry may remain in a backup for up to 30 more days. It is not used during that time.
You can ask us to delete your data earlier (see section 7). If we close this website, we will stop collecting data and delete or anonymize the data we hold.
6. How we protect it
- HTTPS encryption across the whole website.
- Phone numbers and email addresses are encrypted in our database (AES-256).
- Access to inquiries is limited to authorized staff, with role-based permissions, login lockout after repeated failures and two-factor authentication.
- Regular backups and security reviews.
If a personal data breach is likely to put your rights at risk, we will notify you and the relevant authorities without undue delay, as required by law, and tell you what happened, what we are doing about it and what you can do to protect yourself.
7. Your rights
Under the GDPR you have the right to access, rectify and erase your personal data, to restrict or object to its processing, to data portability, and to withdraw consent at any time (this does not affect processing carried out before withdrawal). You also have the right to lodge a complaint with your local data protection authority.
If you are a California resident, under the CCPA/CPRA you have the right to know what personal information we collect, use and disclose, to request deletion and correction, and not to be discriminated against for exercising these rights. We do not sell or share your personal information as defined by the CCPA.
To exercise any of these rights, email with the subject "Privacy Request". Include the name and contact details you used in your inquiry so we can verify your identity. We will respond within one month. This can be extended by two further months for complex requests, in which case we will tell you why. We may decline a request where the law allows, for example if it is manifestly unfounded or excessive, or if responding would affect the rights of others; if so, we will explain why.
When we delete your data at your request, we will also ask anyone we have shared it with to delete it, unless the law requires otherwise.
8. Cookies
This website does not set any cookies and does not use tracking technologies. The only thing stored in your browser is your answer to the cookie notice. See our Cookie Policy.
9. Children
This website is intended for business users. It is not directed at children under 16, and we do not knowingly collect their personal data. If we learn that we have, we will delete it.
10. Changes to this policy
We will post any update on this page with a new "Last updated" date. If we make significant changes, for example to what we collect, why we use it, who we share it with or how you can exercise your rights, we will highlight them on the website before they take effect.
11. Contact
Chengdu Hikove Intelligent Equipment Co., Ltd.
No. 9 Kangsheng Road, Shibandeng Subdistrict, Eastern New Area, Chengdu, Sichuan, China
Privacy contact: