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After-sales Service

Fast response with online diagnosis, scheduled inspection, on-site resident service and system upgrades.

77 service offerings, from remote diagnosis to system upgrades

11-hour response to system exceptions

24On-site within 24 hours in emergencies

Service Process

Requests handled online, with fast remote diagnosis and on-site service.

Report a FaultSubmit a ticket via online inquiry, describing the equipment and the fault.
Remote DiagnosisRemote diagnosis and repair, guiding operators to resolve system issues.
Rapid ResponseProfessional troubleshooting and repair services.
Preventive MaintenanceScheduled inspection and preventive maintenance with proactive equipment monitoring.

From day-to-day support and preventive maintenance to system upgrades, keeping your system running reliably for the long term.

Fast ResponseSubmit routine issues and emergency faults through online inquiry and we will respond promptly.
Online Diagnosis & Remote SupportRemote diagnosis and repair, guiding operators to resolve system issues.
Scheduled Inspection & Preventive MaintenanceRoutine equipment inspection and preventive maintenance with proactive equipment monitoring.
On-site Resident Service & Field RepairEmergency field repair: 1-hour response, on-site within 24 hours.
Spare Parts & Localized ServiceSpare parts supply and management, backed by local spare parts storage and nearby machining resources.
Technical Support & TrainingSystem and operation training, documentation support and software updates.
System Upgrade ServiceModifications or upgrades when business changes bring new functional or performance requirements.

Equipment ledger, O&M dashboard and mobile O&M app keep equipment status and alarms at your fingertips.

O&M DashboardEquipment operation and alarm data in one place.
Equipment LedgerCentralized equipment records for easy lookup and traceability.
Mobile O&M AppAlarms pushed to your phone, so issues can be handled anywhere.